The course is terrific. Here are a few reasons why (and, no, I’ve never worked at Facebook, or have any particular view about the FB culture):
- “One important thing… is that we all have bias. It’s just part of the human condition”. Lori Goler in the introduction.
This is a tremendously important, and fairly courageous, statement. It cuts the foundation out from one of the biggest reasons humans get themselves into trouble: the notion that “I am right”.
A (Short) Story
A long time ago, I had a meeting with my boss and the chief architect of the project we were working on. I was the project manager, and the subject of the meeting was how to finalize some decisions that had been up in the air for a while (too long, in my opinion, of course).
The meeting did not go well. I was furious with my colleague and showed it (and said it). Decisions weren’t made. The architect stormed out.
As I got up to leave, my boss said: “I knew you were going to do that. I could tell, the moment you sat down”.
At the time, I was shocked. What had he seen? Was I that obvious? I thought I had gone into the meeting with the simple notion that we should make some decisions quickly. Apparently, things were a bit more complicated.